Job Opportunities

OPERATIONS DIRECTOR

 

The Museum is seeking an experienced and passionate Operations Director responsible for laying the groundwork for and overseeing the transition of the Museum from a virtual museum to one with a state-of-the art facility and smooth-running organization. Areas of responsibility will include, but not be limited to:

  1. Building Operations and Management

  2. Exhibit Installation Scheduling, Testing, and Ongoing Maintenance (in concert with engineers, exhibit designers, and fabricators)

  3. Information Technology System Launch and Management

  4. Security, Safety & Maintenance Management

  5. Visitor Services and Office Management

  6. Procurement Coordination, Installation, and Ongoing Maintenance of Furniture, Fixtures and Equipment (FF&E)  


Under the supervision of the Deputy of Finance and Operations (DDFO), the Operations Director will:

  • Play a critical leadership role in creating a fully-operational, smooth-running facility;

  • Develop and enact institutional operational standards, procedures and protocols;

  • Oversee smooth exhibit installation and integration, with ongoing troubleshooting and problem-solving as needed;

  • Work with and finalize day-to-day visitor services organizational systems.


S/he will also act as primary point-person with City and State partners throughout the transition process as well as after the public launch when the building will be operational and open to the public.

Key responsibilities will include, but are not limited to, the following:

1. Building Operations Management:

  • With the DDFO, create and institute policies and procedures resulting in sustained operational success; including the development of performance operational standards throughout the organization and visitor services (SOP).

  • Oversee the management of BxCM’s site, facilities and property to support ongoing goals, which may evolve over time, to most effectively serve the changing needs of our constituency, programs, and exhibits.

  • With the DDFO, represent the Museum at bi-weekly Site Meetings with representatives from NYC Department of Design & Construction, NYC Department of Parks & Recreation, Project Architects, Project Construction Manager, and other project representatives.

  • With the Visitor Service Consultant, develop and implement policies and procedures in preparation for Opening, including Visitor Services, Ticketing/Admissions, Retail, Safety, and other critical operational functions.

  • Create, implement, and manage office operations including office space oversight and allocations.

  • Oversee legal, compliance, and insurance issues as related to Operational Management of the Museum.

  • Oversee day-to-day operations and staff coverage, including weekends and on-call emergencies.

  • Cross-train all management staff to provide functional support during absences or to address immediate needs

2. Site Integration and Exhibit Installation

  • Assure that visitor spaces (exhibits and props) are well maintained and safe, fully operational, and upgraded when needed.

  • Oversee smooth Work with City partners and the Museum’s Exhibit Design & Fabrication partners to develop and execute a plan and schedule for site integration, exhibit installation, and testing in keeping with the overall construction timeline and exhibit fabrication forecasts.

  • Coordinate as needed with any and all project contractors, including Artists, to ensure smooth site choreography and efficient collaboration for installation, testing, commissioning, permitting, or other site requirements.

  • Work effectively with the building owners and tenants to ensure a positive working relationship.


3. Information Technology Launch and System Management:

  • Guide the organization through new technology integration and implementation, ensuring that technology is used optimally and holistically throughout the organization. Provide decision leadership for integrated solutions, training, and support related to technology systems.

  • Manage and leverage department technology platforms for building automation (including remotely), record retention, and maintenance schedules.

  • Manage all IT issues (computers, servers, telephone, internet, AV) and liaise with vendors to troubleshoot and problem-solve toward quick and efficient resolutions.


4. Security, Safety, and Maintenance Management:

  • Assure the highest level of safety, hygiene, and least intrusive, yet tight security measures.

  • Establish, codify, implement, document, and monitor the Museum’s safety, cleaning and emergency policies, protocols, and procedures.

  • Recruit, train and supervise Security and Maintenance managers.

  • Create and implement routine maintenance schedules for vendors, and institute protocols for when outside agents are in the building.

  • Launch and oversee security system already designed and under construction.

  • Create and manage monitoring and access protocols to the building.    

  • Develop and implement operational plans for the Soft and Grand Openings.

  • Manage the day-to-day operations associated with the Museum’s bus.  Working closely with the bus driver, develop and implement a daily pre and post visit safety check list, program of scheduled preventative maintenance including safety inspections, and coordinate and schedule all necessary (interior and exterior) maintenance.  Ensure a safe environment for visitors and staff in compliance with regulatory requirements such as state registrations and insurance policies.

5. Visitor Services Management:

  • Promote the highest level of ongoing respect, warmth, and access to information/resources for visitors.

  • Assist in the development and completion of the Visitor Services (PEER) Manual.

  • Recruit, train and supervise building staff and key Visitor Services Staff.

  • Orchestrate and coordinate with all departments (including Operations, Security, IT and Education) to ensure full and constant coverage and that visitor needs are integrated seamlessly into all aspects of Museum operations.

  • With DDFO, maintain responsibility for opening and closing the facility, including starting and reconciling cash registers on a day-to-day basis.

  • Oversee the management of and train staff on the Point-of-Sale (POS) system.

  • Manage (future) merchandising for both mission-alignment and revenue-generation and enact protocols and policies to safeguard store inventory.

 

6. Building and Furniture, Fixtures and Equipment (FF& E) Management:

  • Serve as the building coordinator and primary contact for facility issues including weekend and on-call emergencies.

  • Ensure that operating equipment, and systems are safe, green, tested on an ongoing basis, and in compliance with all applicable regulatory and governmental codes when possible.

  • Create a site-specific plan for installation and operations of the building’s AV, IT, Safety and Security systems, based on the current construction scope as well as current Furniture, Fixture, and Equipment (FF&E) list. This will include short-term and long-term planning and strategy.

  • Oversee the procurement and installation of all FF&E per existing plans and equipment lists.

  • Manage assigned projects in accordance with bidding, budgeting, scheduling and stakeholder engagement requirements.
     

Minimum Required Qualifications:

  • A bachelor’s degree plus at least five (5) years of relevant experience in planning and overseeing museum operations, including Visitor Services, Maintenance, Security, IT, Retail and/or other critical functions related to museum operations

  • Five-year minimum experience in facilities management, project management and staff supervision

  • Strong understanding of construction projections, schedules, and budgets with proven ability to set priorities and meet deadlines

  • Ability to effectively communicate with diverse groups of stakeholders

  • Must be organized and very detail-oriented

  • Superior interpersonal and communication skills; must be a graceful and effective problem-solver

  • Must be a self-starter and function well both independently and as part of teams

  • Experience with planning and implementation of IT systems, as well as building integration of digital media and show control systems

  • Familiarity with Point-of-Sale (POS) systems a plus

  • Experience with NYC Department of Design & Construction (DDC) and/or NYC Department of Parks & Recreation (DPR) a plus

  • Familiarity with LEED construction practices a plus

  • Connection and familiarity with the Bronx a plus

  • Ability to work in a virtual office environment, travel to Bronx and surrounding NYC boughs for meetings and special events; flexibility to oversee operational programs, visitor services, vendors, security and maintenance and IT-related issues as needed during weekends, holidays, and evenings and on-call as needed.


Interested candidates should email careers@bronxchildrensmuseum.org and include “Operations Director” in the subject line no later than December 15, 2019. Please include:

  • Letter of interest addressing the key responsibilities and required qualifications

  • Resume
     

Equal Opportunity Employer
Bronx Children's Museum is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.

 

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For questions regarding the Museum and its programs, please contact Nicole Wallace.



Email:

nicole@bronxchildrensmuseum.org

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BRONX CHILDREN'S MUSEUM

PO Box 1381

Bronx, New York  10451-9998



Email: info@bronxchildrensmuseum.org

Tel: 347-971-2155

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Copyright © 2019 Bronx Children's Museum. Bronx Children's Museum is a 501(c) 3 organization.